Call Centre Representative

• Location: Sydney CBD
• Work Type: Open to Part-Time or Full-Time Rosters (Minimum 3 days per week)
• Hours: 8pm - 10pm Start, 4am - 6am Finish (Monday - Sunday Flexibility)
• Salary: Competitive Hourly Rate + 12% Superannuation + Great Shift Penalties!

Your New Company

Our client is an iconic Australian brand with a proud past and an even more exciting future. As they transform into a leading technology and telecommunications innovator, they are dedicated to helping customers, employees, and communities thrive in a connected world.

They are looking for energetic, passionate, and dedicated Call Centre Agents to join their vital national Triple Zero (000) emergency hotline team in Sydney CBD. This is a role where you can make a genuine, life-saving impact every single day.

Why Join?

• Be the calm, reassuring voice supporting Australians on their most critical days.
• Access exclusive benefits and mental health resources whenever you need them.
• Perfect for night owls seeking a roster that matches their natural rhythm.
• Take advantage of lucrative night shift penalty rates.
• You only need to work 3 shifts per week minimum, so perfect for those needing flexibility.
• Receive 3 weeks of intensive, expert on-the-job training to fully equip you for success.
• Become part of a welcoming, diverse, and inclusive team environment where everyone is safe, respected, and celebrated.

• Working Holiday and Temporary Visas encouraged to apply

About The Role

This is a high-volume, fast-paced, and deeply rewarding Call Centre environment. Operating with precision and an empathetic approach, your primary focus is to triage inbound emergency calls and connect callers to Emergency Service Organisations (ESOs), including Police, Fire, and Ambulance.

Your daily responsibilities will include:

• Handling high-volume inbound emergency calls across Australia and connecting them quickly to the required emergency organization.
• Ensuring 100% quality and data accuracy on every single connection to embed a high standard of service.
• Strictly adhering to operational policies, procedures, and structured response systems.
• Treating every vulnerable caller with a deeply empathetic, patient, and consistent approach.
• Managing your own work performance to meet set objectives while actively engaging in ongoing coaching, QA calibration, and development sessions.

About You

• Previous Customer Service, Call Centre, Contact Centre, Retail or Hospitality experience
• A proven ability to remain calm, focused, and methodical under pressure.
• Good basic computer skills with the ability to listen, type accurate notes, and cross-reference information quickly.
• Strong spelling and a strong fundamental knowledge of Australian states, territories, and cities.
• Ability to work a minimum of 3 shifts per week (8 hours), Monday - Sunday, it’s okay if you are only available for a certain amount of days per week.

Mandatory Compliance Requirements

Due to the critical national infrastructure nature of this role, all successful candidates must fulfill the following prior to employment:

• Hold Australian Citizenship, Permanent Residency, or valid full-time working rights.
• Successfully pass a National Criminal History Check.
• Successfully pass a pre-employment hearing test.

Ready to Make a Difference?

If you are looking for a platform to evolve, develop your career, and be part of something bigger, we want to hear from you! APPLY NOW or email Nia.Williams@randstad.com.au with your resume.

We work flexibly and have zero tolerance for harassment of any kind. When you apply, please feel free to share your pronouns and/or any reasonable adjustments needed to take part equitably during the recruitment process.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.